Associate User Researcher
AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. AnswerLab works with clients at any phase of product development—from concept testing to implementation to ongoing benchmarking and tracking. AnswerLab’s research provides clients with the confidence needed to make important design decisions and offers detailed insights into the thoughts and attitudes of target customers. AnswerLab designs the appropriate methodology for each project, manages the project from start to finish and delivers the “a-ha moments”. Our clients include industry-leaders such as Yahoo!, eBay, PayPal, Wells Fargo, Honda, Harley Davidson, Nissan, Intuit, Cisco, ING Direct, Pizza Hut, and Genentech. Example research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies.
Our mission is to be the most trusted source for research on the experience of online customers. We are passionate about providing top-notch service to clients and offering a fun, rewarding work environment for our team members. AnswerLab’s strong level of service has been recognized in the market. AnswerLab was recently named in the Inc. 500 List of Fastest Growing Privately-Held Companies in America, and was ranked the #1 user experience research firm on the list. The company was also named to the San Francisco Business Times’ List of Top 100 of Fastest Growing Private Companies in the Bay Area. AnswerLab was the #1 user experience research firm on the list and #49 overall.
AnswerLab is looking for an Associate User Researcher to play a key role in driving the success of our clients’ online businesses. He/she will support other team members in delivering research projects and identifying opportunities to innovate and improve current processes. Associate User Researchers receive mentoring from experienced team members in order to develop professionally.
We understand that strong candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in our growing client-focused business. The ideal candidate will likely meet the criteria listed below:
- Possess a college degree and 0-2 years of experience in user experience, market research, data analysis or other related field.
- Strong initiative and the drive to succeed in a growing client-focused business.
- A demonstrated ability to: 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems.
- Drive all aspects of projects.
- Handle multiple concurrent projects, tracking deliverables and timelines.
- Research experiencing using analytical data to support conclusions.
- The ability to engage with business and research managers in Fortune 1000 companies.
- Excellent communication skills- written and verbal.
- Solid presentation skills, including building PowerPoint presentations and presenting results and recommendations to clients.
Why consider working at AnswerLab?
As a growing company we offer you the opportunity to make significant contributions to the success, direction and growth of the company.
- As our company grows you’ll have the opportunity to wear many hats.
- Location! We are located right at the corner of Market and New Montgomery in the heart of San Francisco. We are a 1-minute walk from the Montgomery Street BART, and walking distance to countless restaurants and coffee shops.
We’d like to hear from you. Apply for this job opening
Note: Please do not forward unsolicited resumes. AnswerLab will not be responsible for any fees associated with unsolicited resumes. Thank you.
