AnswerLab is driven by trust, quality, professionalism...and no small amount of passion for what we do. We are looking for people who value client relationships and take pride in what they deliver.

Associate Consultant (Quantitative), Online Customer Experience and Market Research

AnswerLab (www.answerlab.com) is looking for a top-notch Associate Consultant to play a key role in driving the success of our clients’ online businesses. This role should interest you if you:
• Like to exercise both the highly analytical and creative sides of your mind
• Derive job satisfaction by doing high quality work and from being considered a trusted advisor
• Have a strong passion for the internet and the online customer experience
• Are interested in contributing to the rapid growth of an expanding consulting firm
• Enjoy working on a diverse set of projects because otherwise you’d be really bored!

AnswerLab is a growing consulting company that assists clients in measuring and improving the experience of their online customers. Our clients include industry-leaders such as Yahoo!, eBay, PayPal, General Motors, Nissan, Intuit, Cisco, ING Direct, Pizza Hut, and Genentech. Example research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies. Our mission is to be the most trusted source for research on the experience of online customers. We are passionate about providing top-notch service to clients and providing a fun, rewarding work environment for our team.

The successful candidate should be able to handle multiple concurrent projects, tracking deliverables and timelines. The Associate Consultant will build trust with senior consultants and clients by:
• Responding quickly to consultant and client requests
• Conducting a detailed analysis of study data
• Understanding the client business issues that are driving the need for research
• Helping to define and creatively address client needs
• Providing the most appropriate research methods and tools to meet each need
• Providing clients with high-quality, accurate information and business insights derived from customer input
You will also manage vendors who provide important contributions to our projects (such as software, panelists and facilities).

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.
• Bachelors degree or advanced - preferably a quantitative background (Statistics, Math, Social Sciences, Engineering, Market Research, Marketing, etc)
• 1-2+ years of market research/analytical consulting experience (internship or part-time experience can be included)
• Experience with data analysis using Excel, SPSS or other analytics tools
• Strong report writing skills including building PowerPoint presentations and creating various charts and graphs
• Ability to communicate and present technical research findings
• Strong passion for the internet and the online customer experience
• Interest in strategic consulting and client management
• A healthy sense of humor and a fun personality ?


Why consider working at AnswerLab?
• As a rapidly growing company we offer you the opportunity to make significant contributions to the success and direction of the company
• As our company grows you’ll have the opportunity to take on new challenges and wear many hats (i.e. qualitative research, marketing, business strategy, etc.)
• You’ll gain diverse experience working with Fortune 500 companies from a variety of industries
• We offer a competitive compensation package, commensurate with your level of experience.
• During the summer months we offer flexible work weeks allowing the opportunity for half-day Fridays!
• Generally our office dress code is “comfortable and casual” (jeans are most common); of course we will always dress to impress when meeting with clients
• Location! Location! Location! We are located at 161 Natoma Street in the heart of San Francisco (a block from Mission and 2nd Street). We are two blocks from the Montgomery Street BART, and walking distance to countless restaurants and coffee shops. The Metreon is nearby as is SFMOMA and other museums.
• Best of all, you will be a part of a diverse, fun team ready to offer support and mentorship

This is a full-time position

Learn more about AnswerLab at: www.answerlab.com

Interested? We’d like to hear from you. Send resumes to careers@answerlab.com