Director of Client Solutions
eBay, Yahoo!, Microsoft, Cisco, FedEx , PayPal, Logitech, Nissan, Honda, Genentech. . . all of these companies rely on AnswerLab's research to support key business and product decisions.
AnswerLab - a Company on the Move
AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software, and mobile applications. As our client list suggests, we are a successful, rapidly-growing company with a reputation for high quality research.
In fact, we were recently named in the Inc. 500 List of Fastest Growing Privately-Held Companies in America and the San Francisco Business Times' List of Top 100 of Fastest Growing Private Companies in the Bay Area.
Your Opportunity
We are recruiting an outstanding Director of Client Solutions in our San Francisco office, to continue to expand our base of rockstar clients. Your mission will be to introduce AnswerLab to Fortune 1000 business leaders so that we can use our expertise to help them achieve their business objectives. This position is an opportunity to:
- Become a trusted advisor to your clients: AnswerLab's product is information and insights -- and these insights can help the executives at some of the country's most recognizable firms to solve complex business issues. In addition to the knowledge and learning you'll be exposed to, you'll have the added satisfaction of seeing your clients achieve success as a direct result of our research services.
- Expertise & reputation: Since 2004, AnswerLab has been building a stellar reputation within the research industry, and since our body of work generates leads through satisfied customer referrals, it will open doors for you.
- Build something: You will have the opportunity to impact a rapidly-growing company that is becoming the leading company in our category.
- Compensation: The compensation package includes a base + commission plan matched to sales objectives that are realistic and attainable.
We are located in the Financial District in the heart of San Francisco. We are a 5-minute walk from the Embarcadero BART, and walking distance to countless restaurants and coffee shops.
Qualifications
- 5+ years proven consultative sales experience in professional services. Your sales experience should include:
- Extensive experience selling to executive contacts and knowledge of the business issues they face.
- Experience developing new business from existing accounts.
- Experience managing accounts/key client relationships.
- Evidence of exceptional networking abilities.
- Ability to travel up to 10% of the time.
More about the Role
The sales process at AnswerLab is highly consultative for the simple reason that our client's research needs are as varied as the myriad websites, software, and mobile applications that exist today. Many of their business challenges occur on the cutting edge of online and mobile technologies. Just about every single research project we carry out is unique, and our research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies.
Your role has "classic" business development responsibilities. Your primary focus will be to develop new business from an assigned target list of accounts. Then, expand those relationships to gain a larger share of the customer’s potential.
Once you are fully up to speed on our service offerings, you will spend the majority of your time prospecting, setting meetings and making sales presentations. During the sales process, you will have the support of Research Directors to structure the technical details of your proposals.
Keys to Success
Perhaps the most critical skill you will bring to the table is the ability to understand the client's business needs and challenges, and then to apply that knowledge in the development of customized solutions. It takes a consultative approach -- research, preparation, thoughtful & probing questioning, and interpersonal savvy -- to achieve this level of understanding, but once established, it is the key to unlocking the relationship.
Our fast-moving environment creates a bias for smart individuals who are able to think on their feet, deal with conceptual thinking, and who can match ideas with managers and executives at some of the leading companies in America.
If you share these traits and want to join a growing organization, we look forward to hearing from you.
More About the Company
AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. AnswerLab works with clients at any phase of product development -- from concept testing to implementation to ongoing benchmarking and tracking. AnswerLab's research provides clients with the confidence needed to make important design decisions and offers detailed insights into the thoughts and attitudes of target customers. AnswerLab designs the appropriate methodology for each project, manages the project from start to finish and delivers the "a-ha moments". We are passionate about providing top-notch service to clients and offering a fun, rewarding work environment for our team members.
AnswerLab is a recognized leader in user experience research. In 2009 AnswerLab was the only research firm named to Inc Magazine's Inc 500 List of Fastest Growing Privately-Held Companies in America. The San Francisco Business Times also named the company to its list of 100 Fastest Growing Private Companies in the Bay Area. Again, AnswerLab was the #1 research firm on the list. In addition AnswerLab recently received the Premier Partner Award from Honda for excellence in user experience research.
AnswerLab's clients include industry-leaders such as FedEx, Yahoo!, eBay, Intuit, Wells Fargo, PayPal, Genentech, Cisco, Experian, ING Direct and Microsoft.
Send your application to clientdev@answerlab.com
