AnswerLab Careers: Lead Recruiter

Passionate about user experience? AnswerLab might be your kind of place

Lead Recruiter

We are looking for a smart, ambitious Lead Recruiter to create a best-in-class recruiting function for AnswerLab. This is a fantastic opportunity to have an enormous impact on a fast-growing company with a unique mission and culture.

Our ambitious mission is “Improving the Digital World”. To achieve that mission we partner with clients whose digital offerings impact millions of people. Our user experience insights have helped patients with serious illnesses find treatments that are right for them, mobile banking users ensure that they have enough money to pay their bills, online car buyers build a car that they love, and teens find information about health and relationships. Facebook, eBay, Zynga, Yahoo!, FedEx, ESPN, PayPal, Firefox, Walmart, Logitech, Harley Davidson, Honda, Wikipedia, Genentech. . . all of these companies rely on AnswerLab's research to support key business and product decisions.

AnswerLab delivers trusted customer insights that help the world’s leading brands build outstanding digital products and services. We focus exclusively on user experience research to understand what people see, do, think and feel when using web sites, mobile applications, and other digital products. AnswerLab’s clients depend on our recommendations about product concepts, features, design and messaging to create more engaging customer experiences that drive results.

We are a leader in a rapidly-growing industry and we’re looking for a recruiting expert to take us to the next level by attracting and hiring top talent. We intend to become the most trusted brand in the world for user experience research. We were recognized in Inc Magazine’s Winning Workplaces competition and for three years in a row we’ve been named in both the Inc. 500/5000 List of Fastest Growing Privately-Held Companies in America and the San Francisco Business Times' List of Top 100 Fastest Growing Private Companies in the Bay Area.

Your Unique Opportunity

We are seeking an outstanding Lead Recruiter to take the reins in achieving our vision – for AnswerLab to be known for attracting, hiring and developing the best talent in the industry. We have an amazing team of 30+ people and a strong culture to build from. Our team members come from leading companies like Forrester, Nielsen, eBay, LinkedIn, CBS Interactive and Wells Fargo. Many of our team members have PhDs, master’s degrees and MBAs from top schools, and have a fascinating variety of research and business expertise.

At AnswerLab, you will:

Be a role model for the AnswerLab company culture.
Build and nurture a talent pipeline
Create an efficient, repeatable recruiting process that maintains our high standards for hiring while significantly reducing our average time to fill open positions.
Use technology and social media to tap the best talent sources and create a recruiting buzz about AnswerLab.
Be passionate about finding the most talented professionals who also match our Core Values.
Manage and execute all aspects of recruiting new AnswerLab team members – including consulting with hiring managers on role definitions, advertising open positions, spending lots of time on the phone networking and connecting with talented candidates, screening candidates, negotiating offers and overseeing the on-boarding process.
Take the lead in selecting and implementing an online Applicant Tracking System.
Use your detail orientation and organizational skills to maintain a set of metrics around our talent pipeline and our recruiting key performance indicators.
Build relationships with selected schools that have top-ranked programs in our space
Coordinate new hire training
Support recruiting efforts mainly for our San Francisco office but also for our newly-opened New York City office.
Through innovation and creativity continue to evolve and improve our recruiting efforts over time.

Why Join AnswerLab?

This position is an opportunity to:

Put your stamp on something: You will have the opportunity to impact a rapidly-growing company that is becoming the leading company in an important new professional services category.
Work with an amazing team: The team is made up of smart, down-to-earth people who value a “get it done” attitude as well as a good dose of humor during our work day.
Assist world-leading clients: Our clients include the biggest brands across multiple industries, and they are leading the world in innovation in creating new web, mobile and other digital experiences.
Earn a strong compensation package: The compensation package includes a base + bonus. Benefits include a generous 30 paid days off (including vacation and holidays), a 401(k) with company contributions, company health plan, paid gym membership, a unique “tech” benefit, and more.
Enjoy a terrific location: You’ll work at our company headquarters in the SOMA/Financial District in the heart of San Francisco (160 Spear Street). We are a 4-minute walk from the Embarcadero BART, and walking distance to the public transport hubs, the Ferry Building and countless restaurants and coffee shops.

Keys to Success

Ideally you will have a college degree and at least 8 to 10 years of experience, preferably a mix of both contract/agency and in-house experience. It’s a strong plus if you have experience recruiting candidates with professional services backgrounds. You will be a success here if you bring the right experience and you’re a strong fit with our six Core Values: