Best Practices

At AnswerLab, we’ve completed hundreds of user research studies and we like to share what we’ve learned. Our Best Practices give you the direct answers to your user experience questions, and are designed to be quick references that are practical, educational, and immediately useful.

Buyers’ Guide to User Experience Research How can you be sure that your prospective research partner has the right expertise to  ensure your user experience investments support their business objectives?  In this guide, you will learn the nine key questions you should ask potential partners to find the best fit for your research needs. Download Now >

Guidelines for Measuring Website User Experience Do you know how well your website is performing? What metrics do you use to evaluate its performance? Web analytics only tell part of the story. If you want to understand what’s driving those numbers and quantify the user experience performance of your website, you can use survey-based research to monitor performance over time, evaluate whether site changes are having the desired user experience impact, or see how your site performs against competitors. To help you get started, we have assembled these Guidelines for Measuring Website User Experience through quantitative data collection. Download Now >

10 Habits of UX-Obsessed Companies Customers’ expectations are constantly evolving as they encounter new digital experiences. Companies who place a high value on user experience keep pace with these changing expectations and become leaders in their markets. AnswerLab has consulted with hundreds of product managers, marketers, designers, and researchers who have created compelling, successful digital experiences. In this resource, we distill the top 10 habits we’ve observed and provided examples of those practices in action. Download Now >

Selecting Your Mobile UX Research Method To build great mobile experiences today – and respond quickly to emerging platforms – requires an understanding who your mobile consumers are, what content they want, and where they want it. This resource will help you understand your mobile user experience research options and select the right method to answer your business questions. Download Now >

Guidelines for Mobile UX Research Lab Setup AnswerLab’s mobile experts are constantly applying new mobile capture methods to support our research solutions. We’ve distilled that experience into a resource to help you determine the lab set up to best meet your mobile data and interaction capture needs. Download Now >

Quick Guide to Hiring Amazing User Experience Researchers Do you need to hire User Experience researchers for your team? Need help knowing where to find them, or separating excellent from average candidates? AnswerLab’s success depends on hiring the best talent, so we’ve learned what it takes it hire outstanding researchers. To help you ensure you’re hiring the best possible UX researchers for your team, we’ve assembled these best practices to share with you. Download Now >