accessibility UX research

Our team of UX Research and Research Ops specialists focuses on solving critical accessibility concerns and building accessible research experiences into your research roadmap.

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the AnswerLab difference

We understand the intricacies of accessibility research. Our accessibility subject matter experts have expertise across platforms, industries, and populations. And we have experience successfully running remote research sessions that use common accessibility tools, like JAWS and NVDA.

accessibility research helps you:

  • Gather data that more accurately represents your whole user population
  • Identify areas that interfere with any user’s ability to interact with a system
  • Discover early on whether significant, expensive accessibility issues exist
  • Provide critical insights that help you innovate on your products, not just fix existing issues
  • Connect with people where they are, using their assistive tools and technologies in a realistic context
Close up of a man with an assistive hearing device looking at a tablet

answering your accessibility questions

We help brands address crucial accessibility questions, such as:

  • Is our website accessible for keyboard-only navigation?
  • How do people with motor impairments use our voice assistant?
  • How can we improve our voice-to-text function for people with hearing impairments?
  • What role does VR play in therapy for people with autism?
  • What do vision and hearing impaired people want from smartphone apps to manage real-time communications?
  • What accommodations can we make to how our device’s screen responds to touch, such as changes in sensitivity or scroll speed?
  • What opportunities do we have for WCAG 2.1 or Section 508 conformance?
Read an example study

recruiting specialized populations

Our research operations team understands the nuances of recruiting for and creating accessible research experiences from start to finish. Specialized populations we recruit include those with:

  • vision impairments
  • color blindness
  • low vision
  • hearing loss
  • motor impairments
  • cognitive disabilities


AnswerLab also maintains a Trusted Accessibility Participant (TAP) group of available research participants with disabilities to help you get accessibility feedback faster.

12+

certified accessibility experts

100+

projects across industries

12+

assistive technologies we work with

17+

clients we've partnered with on accessibility projects

featured insights

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