Richard Douglass

Richard Douglass
Richard Douglass is a Principal UX Researcher at AnswerLab. For over 20 years, he has helped create engaging experiences in a variety of verticals, including financial services, software, healthcare, and retail. His clients have included State Street Global Advisors, JPMorgan Chase, Google, IBM, and American Express. In addition, he has worked for agencies such as Razorfish and PwC. Richard has expertise with different methodologies, including co-creation and strategy workshops, usability testing, journey maps, accessibility, and persona development.
 

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