research at a glance
AnswerLab’s Consumer Banking Syndicated Research Report features insights and recommendations from task-based UX benchmarking research on post-login experiences.
Using a mixed-methods approach with 100 consumers of 5 national banks, our research team analyzed critical user features within digital banking experiences.
The result is a unique report of task success and experience metrics.
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leading national banks' digital experiences measured
consumers participated in this research